FAQ

How Do I know If My Computer Is Infected?

If you notice your computer is acting differently, it might have a virus. Much like somebody who is ill, a computer that’s struck with viruses can exhibit varying symptoms of sickness. The computer can seem slightly “off,” as if fatigued, or it might be un-operational. The most common symptom is a sluggish computer that wasn’t always that way. The computer seems to be dragging along, taking longer than usual. While saving changes to documents, it may “spin” for awhile before completing the task. This “tiredness” eventually gets worse. The system may restart unexpectedly or the applications won’t work as promised. Or, you start receiving error messages about lack of memory, even though the computer has sufficient RAM.

Viruses hog all the available processing power and slow down normal function also damaging parts of the system throwing the whole operation into disarray. At some point the computer won’t even respond to double-clicking on icons, or certain files get shifted to different folders. When viruses are present on a computer, that spiteful demeanor can progress to actual sabotage. Your computer may send viruses to everyone in your address book, or simply work undetected to keep infection spreading to other computers. No matter what type of symptoms you see, it’s important to get your computer healthy again by bringing it into Nexgen and getting the protection and repairs you need.

How Can I Be Safer While Browsing the Internet?

In order to ensure safe web browsing and make your Internet visits safe and enjoyable we’ve provided a list of very important tips.

  1. Check Web Sites before visiting them. Google has a tool that allows you to check Web sites to see if they are infected or distribute malware. In your browser, enter http://google.com/safebrowsing/diagnostic?site=www.example.com (replace www.example.com with the web address you wish to test). Google will generate a report outlining any security concerns on the site.

2. Be careful of free stuff. When you see an offer for a free download from a company you don’t know, the best thing to do is not click on anything in that window. This is especially true of any pop-up window that says your computer has a virus — don’t click anything except the red X in the top right that closes the window.

3. Watch out for malicious Web Sites and sites that mimic real sites. If you get a message pop up stating the websites unsafe, stop visiting the site. Sites can be designed so that just by visiting them you contract a virus. If you see a page refresh and change while you are reading it, or it redirects you to a different page when you didn’t click on anything, close the page and restart the browser.

4. Beware of email scams/viruses. As a result of visiting a hacked Web Site, or because your email address is in a hacker’s database, you may receive email that looks official but is not. If an email does not say your first and last name in its email greetings, but rather says “Dear Customer,” this is a red flag. If the email has a return address that is not official, delete the email without opening. Don’t open any attachments or follow any instructions in suspicious email, especially from people you don’t know. Be wary of any emails from known contacts that have suspicious content such as “chain mail.”

 

What is an Operating System Re-Install?

We all dread being told we have to reinstall the operating system whether it’s due to a nasty virus, OS Corruption, or we are simply upgrading to a newer Operating system. Don’t let the idea of “starting over” scare you. An OS Reinstall is actually great for your system. Your computer will be restored to its factory state, running the fastest and healthiest since the first day you brought it home. Of course we haven’t forgotten about your very important personal data and software applications. Be rest assured that we will take care of the dirty work. We will transfer all of your personal information back onto your computer upon your request as well as programs. Please see the Critical Information Guide for more important details in regards to what to expect with an operating system install.

When Is It the Right Time for an Operating System Upgrade?

The most important part of your computer is the operating system (OS).  With the constant development and improvement of software and the internet, an outdated OS can hold you back.

Is your computer not as responsive as it used to be, or does it refuse to play nice with a new application?. Do you find that certain programs or games you’d like to use just won’t run on your computer? In those cases, what your PC wants to say is, “Hi, upgrade my operating system, please.” Performing an OS upgrade refreshes a computer with better speed, security and reliability. If you’re not sure whether it’s the right time for an upgrade, ask yourself these questions: Do you keep reading materials next to the computer so you’ll have something to do as the system boots?  Does it take forever to load a page? Are you careful to open only one application at a time? Have you ever shouted at your PC? Are you the only person on your block still using Windows XP? When shopping for new applications or games, do you feel left out because the requirements list “Windows 7, or 8 only?” Having an operating system that’s too old can be a real buzzkill. Sorry to break this to you, but if you don’t upgrade, it’s only going to get worse. As your OS ages, fewer applications and games will work with Windows XP. Grant your PC what it desires most, a fresh operating system upgrade! You can count on faster performance, better security and greater compatibility — and there’s no question about the value of those.

Can My Personal Information Be Recovered?

You realize your file has disappeared, or the computer screen goes dark, an unfamiliar error message pops up, or you hear a terrible grinding noise. These are all the tell tale signs for disaster. Accidentally deleting data or having a failing hard drive can make for a stomach-dropping moment but the good news is that there’s likely a chance you’ll be able to get your personal data back if you take the right steps.

This first step to data recovery is to turn the computer off immediately. Then, bring your PC into NexGen to perform data recovery on as soon as possible. The reason this is so important is because of the way hard drives save data. When you delete a file or a hard drive fails, it doesn’t get immediately erased or destroyed. Instead, the operating system still recognizes files whether or not they can be found with the naked eye. By stopping what you’re doing on the computer immediately and shutting it down, you stand a greater chance of getting your data back. If your data is recovered, it will be returned to you on another device such as a PC of your choice, an external hard drive, thumb drive or DVD. If NexGen can’t recover your files in the store, there is no charge and you still have the option to send the drive off to a forensics data recovery lab for further data recovery assistance.

How Can I Make My Computer Faster?

Is your PC getting old or acting sluggish? Does it seem that everyone else has a faster computer than you? You probably feel left in the dust and ready to send it into retirement. You don’t have to settle, constantly waiting for a page to load or your computer to start up. Instead, head into NexGen and let our team help you make your PC upgrade decisions! Like a ship encrusted with barnacles, computers sometimes slow down because they’re loaded with unwelcome passengers in the form of viruses, malware, & spyware. You also may be in need of more space on your hard drive, a ram upgrade, or may even require the latest operating system.

Fight back with a NexGen tune-up! We can also confirm if your computer has enough memory (RAM) to run your applications, or offer upgrade solutions. If you’re personal information has filled up your hard drive, allow us to get you a bigger, better drive!

What Is RAM & Do I Need A RAM Upgrade?

Everybody always seems to be talking about how much RAM a computer has or needs. But, what is it? And how much does your machine really need?

One of the most cost-effective performance boosts you can give your computer is to add more random-access memory (RAM) to it. If you think RAM is something you use to knock down a door or something you can simply download for free, this will set the record straight. Your computer uses RAM to instantly access items, open programs, and start up an application. In Other words RAM is what makes things run as quickly as possible. If you want to keep many programs open while you are working on a project, need to render graphics, photos and videos, or want to enjoy the latest games without having them slow down, then having at least 4GB of RAM in your computer will allow for the best performance. There are different kinds of RAM used in computers today like there are different sized t-shirts. The main thing to know is you cannot mix different types of RAM — each computer was built with a certain type of memory either DDR DDR2 or DDR3. The easiest way to identify the type of RAM your computer uses is to visit NexGen. We will also be able to tell you what size RAM Modules you have: 1GB, 2GB, 4GB…today’s computers can upgrade to 8GB or even up to 16GB of RAM. Once we establish what kind and size RAM you have we will let you know the max memory upgrade available to all at no cost to you!

Operating System Re-install:

If an operating system re-install was just performed on your computer and you brought it home to discover that certain things are missing such as programs, personal info, or you are unable to print or connect to your wi-fi, there may be a couple reasons why. As programs are not transferable you needed to have provided us with the proper installation disks and product codes in order for us to have re-installed those programs on your computer. Outlook and Quick-Books configuration will need to be taken care of by the customer unless you have agreed upon the additional fee for NexGen to perform the work. If you choose to have your personal info put back onto your computer it would have included documents, music, pictures, and videos.  If you choose to forgo the personal data transfer then you will not find any of your personal info. Now that your computer is home you may have a couple things you need to do. Make sure to refresh your wireless connections. Enter in your password and connect to your network. If you have a wireless printer, you will need to re-install the printer driver and reconfigure to your computer. Any Web site with your user name and password saved will have to be manually re-entered and automatically saved. Expect to see updates running from Microsoft for the first couple of days.

 

Problems starting your computer for the first time after bringing it home from our store:

If your computer will not turn on or the screen is blank, check all cable connections. Make sure your cable is placed in the proper port. If you have more than one identical port on your computer, try sticking it into the other identical port. Re-seat each cable to ensure its connected. Make sure that your mouse and keyboard are plugged in before powering on your computer. Check that the power strip is turned on, and check that the power supply switch on the back of your tower is on.

Internet Connection Problems:

Please contact your internet service provider (ISP) with any problems that you may have with connecting to the internet as they are equipped to help and correct connection problems related to their services.

Hardware Replacement:

Any used hardware will be returned to you at pick-up upon request at the time you give authorization for any work to be performed. If your newly replaced hardware is acting up, bring the computer back into our store within 7 days so we may diagnose the problem. We will replace the part at no cost if the part is deemed defective and is still under its manufacturer’s warranty.

 

Return Policy:

Special part orders and software are non-refundable. Defective parts may be returned for replacement of that part. You have 14 days from the date of purchase to return any other non- excluded merchandise to be used as in store credit on any future purchase/service minus a 20% restocking fee.

Impact of Upgrades:

Please be advised that it is your responsibility to understand the impact of upgrades to the operating system, applications and utility software. Such upgrades can lead to incompatibilities and the possible loss of data. Computer hardware and software work together and incompatibility may not become apparent until a later date. You are responsible for contacting the manufacturer of your software regarding compatibility issues before you request any upgrades.

Loss of Data:

Data is the most important part of a computer system because it is often irreplaceable. Due to the process of repair, data may get damaged or at worst, deleted. NexGen Computer Services is not responsible for the loss of any data which may occur while performing work on your computer. You are responsible for backing up your own data. You may however request that NexGen backs up the data for you.